No. 101 Pure Face Cream
Ecolabelled and AllergyCertifed face cream with hydrating and moisturising ingredients and organic cold-pressed avocado oil. The skin is instantly hydrated and kept moist and smooth. Without synthetic / essential perfume.
Highly effective at reducing wrinkles. Tore structure, repair, maintain and restore the skin’s youthful appearance. The skin is instantly hydrated and kept moist and supple. Skin tone and elasticity are improved.
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- Why Pure Face Cream?
- How to Use?
- Ingredients
- Additional Information of Ingredients
- Delivery/Shipping Policy
- Refund Policy
- Organic skincare
- Nordic Ecolabel the Swan and AllergyCertified
- 99% natural ingredients / Vegan ingredients / pH 5-6
- Part of Zenz Pure line. Allergy Certified. Without synthetic/essential perfume
- Hydrates and moisturises the skin
- Powerful anti-ageing ingredients: Matrixyl-®3000 and Sodium Hyalronate
- Made in Denmark
Care:
With hydrating and moisturising ingredients and organic cold-pressed avocado oil. Based on anti-ageing ingredients which are shown to be highly effective at reducing wrinkles. The dual peptide Matrixyl-®3000 and the powerful skin hydrator Sodium Hyaluronate helps tore structure, repair, maintain and restore the skin’s youthful appearance. The skin is instantly hydrated and kept moist and supple. Skin tone and elasticity are improved and skin becomes smoother and softer with reduced wrinkles and a fuller appearance.
Use:
Apply a small amount morning and evening, to a clean face and neck. Perfect as base before using foundation. Can also be blended with Zenz Mineral Powder Foundation to obtain a matt and moisturising liquid foundation. Suitable as day or night cream.
Aqua, Caprylic/Capric Triglyceride, Butyrospermum Parkii Butter, Persea Gratissima Oil* (4%),
Glyceryl Stearate, Glycerin* (2,9%), Polyglyceryl-6 Palmitate/Succinate, Isoamyl Cocoate, Saccharide Isomerate, Sodium Hyaluronate, Sodium Levulinate, Sodium PCA. Butylene Glycol, Polysorbate-20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Cetearyl Alcohol, Carbomer, Xanthan Gum, Citric Acid, Sodium Citrate, Potassium Sorbate.
*Organic origin. Certified organic according to EC 834/2007.
99% of the total ingredients are of natural origin. Vegan ingredients.
Without synthetic/essential perfume and therefore ideal for pregnant women and scent-sensitive people.
Aqua
Natural origin. Water. Solvent.
Caprylic/Capric Triglyceride
Natural origin (plant-derived). A stable oil that is produced from vegetable oils.
Butyrospermum Parkii Butter
Natural origin (plant-derived). Derived from the nut of the shea tree. Has for centuries been used to treat both skin and hair. Cold-pressed, refined and low odour vegetable fat, rich in unsaturated fatty acids. Natural content of vitamin E, which is particularly beneficial as moisturiser preserving the skin’s elasticity and preventing premature skin ageing. Good after feel on skin. Anti-ageing and anti-inflammatory properties.
Persea-Gratissima Oil (4%)
Natural origin (plant-derived). Derived from organic avocado. Contains vitamins A, B1, B2, D and E. Good for dry, dehydrated and mature skin. Excellent moisturising and nourishing properties and effective on problem skin. Suitable for scalp. Makes hair and skin soft and more elastic.
Glyceryl Stearate
Natural origin (plant-derived). Gives consistency to the product.
Glyceryl Stearate, Polyglyceryl-6 Palmitate/Succinate, Cetearyl Alcohol
Effective emulsifying wax with stabilizing and thickening properties to provide consistency in the product. Has excellent sensory beneits.
Glycerin (2,9%)
Natural origin (plant-derived). Vegetable ingredient derived from organic fats and oils. Moisturises, softens and preserves the skin and hair’s natural moisture balance. Improves skin and hair elasticity. Provides shiny and healthy hair.
Glycerin, Aqua, Butylene Glycol, Carbomer, Polysorbate-20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7
Have a proven anti-ageing effect.
Polyglyceryl-6 Palmitate/Succinate Natural origin (plant-derived)
Emulsifier.
Isoamyl Cocoate
Natural origin (plant-derived). Vegetable oil which is easily distributed on the skin and rapidly absorbed without leaving a waxy film. It imparts a light non-oily skin feel in cosmetic emulsions.
Saccharide Isomerate
Natural origin (plant-derived). Derived from sugar.
Saccharide Isomerate, Aqua, Citric Acid, Sodium Citrate (Pentavitin)
An incredibly effective moisturiser and hydrator. Acts in the sense that it binds to the free amino groups of lysine within keratin in epidermis stratum corneum. Good for dry and normal skin. Adds softness and suppleness to the skin, thereby postponing skin ageing.
Sodium Hyaluronate
Natural origin (plant-derived). Has tightening effect. The skin needs an optimum share of water to maintain its softness and suppleness. Hyaluronic acid is a special mucopolysaccharide occurring naturally throughout the human body. Effective humectant which is capable of binding water in the intercellular structure of the skin. Its excellent hydrating properties result in increased smoothness, softening and decreased wrinkles.
Sodium Levulinate
Natural origin (plant-derived). Skin conditioner and mild preservative approved by Nordic Ecolabel and AllergyCertified.
Sodium PCA
Natural origin (plant-derived). Moisturiser. Unique to preserve and maintain skin moisture, elasticity and exibility which are important parameters to postpone ageing of the skin.
Polysorbate-20
Synthetic and natural origin (plant-derived). Emulsifier.
Palmitoyl Tripeptide-1
Synthetic origin.
Palmitoyl Tetrapeptide-7
Synthetic origin.
Cetearyl Alcohol
Natural origin (plant-derived). Vegetable texturiser derived from palm or coconut oil.
Carbomer
Synthetic origin.
Xanthan Gum
Natural origin (plant-derived). Xanthan gum is a polysaccharide produced by the bacteria Xanthomonas campestris. The product obtained by dehydration of Xanthan gum. Styling function.
Citric Acid
Natural origin (plant-derived). Helps to adjust the pH balance. It is produced by a fungus and occurs naturally in citrus fruits.
Sodium Citrate
Natural origin (plant-derived). Helps to adjust the pH balance. It is produced by a fungus and occurs naturally in citrus fruits.
Potassium Sorbate
Synthetic origin. Occurs naturally in rowan berry seeds (mountain ash, Sorbus aucuparia). Mild preservative approved by NordicEcolabel and AllergyCertifed.
DOMESTIC DELIVERY POLICY
Delivery processing time
All orders are processed within 1-2 business days. Orders are not shipped or on weekends or holidays.
If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery rates & delivery estimates
We offer FREE Domestic Delivery.
Delivery method
We offer all Domestic Delivery through Hong Kong Post / S.F. Express.
Delivery delays can occasionally occur.
Delivery Availability
Domestic delivery services are available only within boundaries of Hong Kong SAR, including industrial and commercial areas, residential areas, outlying islands and rural areas.
Delivery services are not applicable for Government units and frontier closed areas.
Delivery confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment speed
It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage.
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Shipping rates & delivery estimates
We offer FREE Worldwide Delivery for orders above $2000HKD.
Shipment method
We offer all International Shipping through Fedex.
Delivery delays can occasionally occur.
Delivery Speed
It may take 4 to 5 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. Mail items will be treated as priority mail in the destinations, speeding up mail processing.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
zenzhk.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
RETURNS
This site is owned and mainly operated by Clavis International Trading Limited. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALES ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
SHIPPING
To return your product, you should mail your product to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Why Pure Face Cream?
- Organic skincare
- Nordic Ecolabel the Swan and AllergyCertified
- 99% natural ingredients / Vegan ingredients / pH 5-6
- Part of Zenz Pure line. Allergy Certified. Without synthetic/essential perfume
- Hydrates and moisturises the skin
- Powerful anti-ageing ingredients: Matrixyl-®3000 and Sodium Hyalronate
- Made in Denmark
How to Use?
Care:
With hydrating and moisturising ingredients and organic cold-pressed avocado oil. Based on anti-ageing ingredients which are shown to be highly effective at reducing wrinkles. The dual peptide Matrixyl-®3000 and the powerful skin hydrator Sodium Hyaluronate helps tore structure, repair, maintain and restore the skin’s youthful appearance. The skin is instantly hydrated and kept moist and supple. Skin tone and elasticity are improved and skin becomes smoother and softer with reduced wrinkles and a fuller appearance.
Use:
Apply a small amount morning and evening, to a clean face and neck. Perfect as base before using foundation. Can also be blended with Zenz Mineral Powder Foundation to obtain a matt and moisturising liquid foundation. Suitable as day or night cream.
Ingredients
Aqua, Caprylic/Capric Triglyceride, Butyrospermum Parkii Butter, Persea Gratissima Oil* (4%),
Glyceryl Stearate, Glycerin* (2,9%), Polyglyceryl-6 Palmitate/Succinate, Isoamyl Cocoate, Saccharide Isomerate, Sodium Hyaluronate, Sodium Levulinate, Sodium PCA. Butylene Glycol, Polysorbate-20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Cetearyl Alcohol, Carbomer, Xanthan Gum, Citric Acid, Sodium Citrate, Potassium Sorbate.
*Organic origin. Certified organic according to EC 834/2007.
99% of the total ingredients are of natural origin. Vegan ingredients.
Without synthetic/essential perfume and therefore ideal for pregnant women and scent-sensitive people.
Additional Information of Ingredients
Aqua
Natural origin. Water. Solvent.
Caprylic/Capric Triglyceride
Natural origin (plant-derived). A stable oil that is produced from vegetable oils.
Butyrospermum Parkii Butter
Natural origin (plant-derived). Derived from the nut of the shea tree. Has for centuries been used to treat both skin and hair. Cold-pressed, refined and low odour vegetable fat, rich in unsaturated fatty acids. Natural content of vitamin E, which is particularly beneficial as moisturiser preserving the skin’s elasticity and preventing premature skin ageing. Good after feel on skin. Anti-ageing and anti-inflammatory properties.
Persea-Gratissima Oil (4%)
Natural origin (plant-derived). Derived from organic avocado. Contains vitamins A, B1, B2, D and E. Good for dry, dehydrated and mature skin. Excellent moisturising and nourishing properties and effective on problem skin. Suitable for scalp. Makes hair and skin soft and more elastic.
Glyceryl Stearate
Natural origin (plant-derived). Gives consistency to the product.
Glyceryl Stearate, Polyglyceryl-6 Palmitate/Succinate, Cetearyl Alcohol
Effective emulsifying wax with stabilizing and thickening properties to provide consistency in the product. Has excellent sensory beneits.
Glycerin (2,9%)
Natural origin (plant-derived). Vegetable ingredient derived from organic fats and oils. Moisturises, softens and preserves the skin and hair’s natural moisture balance. Improves skin and hair elasticity. Provides shiny and healthy hair.
Glycerin, Aqua, Butylene Glycol, Carbomer, Polysorbate-20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7
Have a proven anti-ageing effect.
Polyglyceryl-6 Palmitate/Succinate Natural origin (plant-derived)
Emulsifier.
Isoamyl Cocoate
Natural origin (plant-derived). Vegetable oil which is easily distributed on the skin and rapidly absorbed without leaving a waxy film. It imparts a light non-oily skin feel in cosmetic emulsions.
Saccharide Isomerate
Natural origin (plant-derived). Derived from sugar.
Saccharide Isomerate, Aqua, Citric Acid, Sodium Citrate (Pentavitin)
An incredibly effective moisturiser and hydrator. Acts in the sense that it binds to the free amino groups of lysine within keratin in epidermis stratum corneum. Good for dry and normal skin. Adds softness and suppleness to the skin, thereby postponing skin ageing.
Sodium Hyaluronate
Natural origin (plant-derived). Has tightening effect. The skin needs an optimum share of water to maintain its softness and suppleness. Hyaluronic acid is a special mucopolysaccharide occurring naturally throughout the human body. Effective humectant which is capable of binding water in the intercellular structure of the skin. Its excellent hydrating properties result in increased smoothness, softening and decreased wrinkles.
Sodium Levulinate
Natural origin (plant-derived). Skin conditioner and mild preservative approved by Nordic Ecolabel and AllergyCertified.
Sodium PCA
Natural origin (plant-derived). Moisturiser. Unique to preserve and maintain skin moisture, elasticity and exibility which are important parameters to postpone ageing of the skin.
Polysorbate-20
Synthetic and natural origin (plant-derived). Emulsifier.
Palmitoyl Tripeptide-1
Synthetic origin.
Palmitoyl Tetrapeptide-7
Synthetic origin.
Cetearyl Alcohol
Natural origin (plant-derived). Vegetable texturiser derived from palm or coconut oil.
Carbomer
Synthetic origin.
Xanthan Gum
Natural origin (plant-derived). Xanthan gum is a polysaccharide produced by the bacteria Xanthomonas campestris. The product obtained by dehydration of Xanthan gum. Styling function.
Citric Acid
Natural origin (plant-derived). Helps to adjust the pH balance. It is produced by a fungus and occurs naturally in citrus fruits.
Sodium Citrate
Natural origin (plant-derived). Helps to adjust the pH balance. It is produced by a fungus and occurs naturally in citrus fruits.
Potassium Sorbate
Synthetic origin. Occurs naturally in rowan berry seeds (mountain ash, Sorbus aucuparia). Mild preservative approved by NordicEcolabel and AllergyCertifed.
Delivery/Shipping Policy
DOMESTIC DELIVERY POLICY
Delivery processing time
All orders are processed within 1-2 business days. Orders are not shipped or on weekends or holidays.
If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery rates & delivery estimates
We offer FREE Domestic Delivery.
Delivery method
We offer all Domestic Delivery through Hong Kong Post / S.F. Express.
Delivery delays can occasionally occur.
Delivery Availability
Domestic delivery services are available only within boundaries of Hong Kong SAR, including industrial and commercial areas, residential areas, outlying islands and rural areas.
Delivery services are not applicable for Government units and frontier closed areas.
Delivery confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment speed
It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage.
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Shipping rates & delivery estimates
We offer FREE Worldwide Delivery for orders above $2000HKD.
Shipment method
We offer all International Shipping through Fedex.
Delivery delays can occasionally occur.
Delivery Speed
It may take 4 to 5 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. Mail items will be treated as priority mail in the destinations, speeding up mail processing.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
zenzhk.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Refund Policy
RETURNS
This site is owned and mainly operated by Clavis International Trading Limited. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALES ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
SHIPPING
To return your product, you should mail your product to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery/Shipping Policy
DOMESTIC DELIVERY POLICY
Delivery processing time
All orders are processed within 1-2 business days. Orders are not shipped or on weekends or holidays.
If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery rates & delivery estimates
We offer FREE Domestic Delivery.
Delivery method
We offer all Domestic Delivery through Hong Kong Post / S.F. Express.
Delivery delays can occasionally occur.
Delivery Availability
Domestic delivery services are available only within boundaries of Hong Kong SAR, including industrial and commercial areas, residential areas, outlying islands and rural areas.
Delivery services are not applicable for Government units and frontier closed areas.
Delivery confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment speed
It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage.
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Shipping rates & delivery estimates
We offer FREE Worldwide Delivery for orders above $2000HKD.
Shipment method
We offer all International Shipping through Fedex.
Delivery delays can occasionally occur.
Delivery Speed
It may take 4 to 5 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. Mail items will be treated as priority mail in the destinations, speeding up mail processing.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
zenzhk.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Refund Policy
RETURNS
This site is owned and mainly operated by Clavis International Trading Limited. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALES ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
SHIPPING
To return your product, you should mail your product to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.