No. 100 Deep Wood Antiage Face Cream
No. 100 Deep Wood Antiage Face Cream

No. 100 Deep Wood Antiage Face Cream


Product Guide

Ecolabelled face cream based on anti-ageing ingredients with hydrating and moisturising ingredients, organic cold-pressed avocado oil and essential oils. Warm relaxing scent of wood and herbs.

Highly effective at reducing wrinkles. Tore structure, repair, maintain and restore the skin’s youthful appearance. The skin is instantly hydrated and kept moist and supple. Skin tone and elasticity are improved.


  • Nordic Ecolabel the Swan
  • 99% natural ingredients / Vegan ingredients / pH 5-6
  • Warm and relaxing scent of wood and herbs
  • Hydrates and moisturises the skin
  • Powerful anti-ageing ingredients: Matrixyl®3000 and Sodium Hyalronate
  • Professional skincare that cares about your health and environment or bath
  • Made in Denmark

 

Ecolabelled anti-ageing face cream with hydrating and moisturising ingredients, organic cold-pressed avocado oil and essential oils. Based on anti-ageing ingredients which are proven to be highly effective at reducing wrinkles. The dual peptide Matrixyl®3000 and the powerful skin hydrator Sodium Hyaluronate helps to restructure, repair, maintain and restore the skin’s youthful appearance. The skin is instantly hydrated and kept moist and supple. Skin tone and elasticity are improved and skin becomes smoother and softer with reduced wrinkles and a fuller appearance.

With organic essential oils giving a warm and relaxing scent of wood and herbs.

Use:
Apply a small amount morning and evening, to a clean face and neck. Perfect as base before using foundation. Can also be blended with Zenz Mineral Powder Foundation to obtain a matt and moisturizing liquid foundation. Suitable as day or night cream for all who want to reduce the signs of ageing skin. 

Aqua, Caprylic/Capric Triglyceride, Butyrospermum Parkii Butter, Persea Gratissima Oil* (4%), Glyceryl Stearate, Glycerin* (2,9%), Polyglyceryl-6 Palmitate/Succinate, Isoamyl Cocoate, Saccharide Isomerate,

Butylene Glycol, Polysorbate-20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Cetearyl Alcohol, Sodium PCA, Sodium Levulinate, Sodium Hyaluronate, Xanthan Gum, Carbomer, Santalum Spicata Wood (Sandal wood) Oil* (0,1%), Cedrus Atlantica Bark Oil* (0,05%), Cammiphora Myrrha Oil, Pogostemon Cablin Leaf Oil* (0,05%), Parfum, Citric Acid, Sodium Citrate, Potassium Sorbate.

*Organic origin. Certified according to EC 834/2007.

99% natural ingredients. Vegan ingredients.

Aqua
Natural origin. Water. Solvent.

Caprylic/Capric Triglyceride
Natural origin (plant-derived). A stable oil that is produced from vegetable oils.

Butyrospermum Parkii Butter
Natural origin (plant-derived). Derived from the nut of the shea tree. Has for centuries been used to treat both skin and hair. Cold-pressed, refined and low odour vegetable fat, rich in unsaturated fatty acids. Natural content of vitamin E, which is particularly bene cial as moisturiser preserving the skin’s elasticity and preventing premature skin ageing. Good after feel on skin. Anti-ageing and anti-inflammatory properties.

Persea-Gratissima Oil (4%)
Natural origin (plant-derived). Derived from organic avocado. Contains vitamins A, B1, B2, D and E. Good for dry, dehydrated and mature skin. Excellent moisturising and nourishing properties and effective on problem skin. Suitable for scalp. Makes hair and skin soft and more elastic.

Glyceryl Stearate
Natural origin (plant-derived). Gives consistency to the product.

Glyceryl Stearate, Polyglyceryl-6 Palmitate/Succinate, Cetearyl Alcohol
Effective emulsifying wax with stabilizing and thickening properties to provide consistency in the product. Has excellent sensory benefits.

Glycerin (2,9%)
Natural origin (plant-derived). Vegetable ingredient derived from organic fats and oils. Moisturises, softens and preserves the skin and hair’s natural moisture balance. Improves skin and hair elasticity. Provides shiny and healthy hair.

Glycerin, Aqua, Butylene Glycol, Carbomer, Polysorbate-20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7
Have a proven anti-ageing effect.

Polyglyceryl-6 Palmitate/Succinate
Natural origin (plant-derived). Emulsifier.

Isoamyl Cocoate
Natural origin (plant-derived). Vegetable oil which is easily distributed on the skin and rapidly absorbed without leaving a waxy film. It imparts a light non-oily skin feel in cosmetic emulsions.

Saccharide Isomerate
Natural origin (plant-derived). Derived from sugar.

Saccharide Isomerate, Aqua, Citric Acid, Sodium Citrate (Pentavitin)
An incredibly effective moisturiser and hydrator. Acts in the sense that it binds to the free amino groups of lysine within keratin in epidermis stratum corneum. Good for dry and normal skin. Adds softness and suppleness to the skin, thereby postponing skin ageing.

Polysorbate-20
Synthetic and natural origin (plant-derived). Emulsifier.

Palmitoyl Tripeptide-1
Synthetic origin.

Palmitoyl Tetrapeptide-7
Synthetic origin.

Cetearyl Alcohol
Natural origin (plant-derived). Vegetable texturiser derived from palm or coconut oil.

Sodium PCA
Natural origin (plant-derived). Moisturiser. Unique to preserve and maintain skin moisture, elasticity and exibility which are important parameters to postpone ageing of the skin.

Sodium Levulinate
Natural origin (plant-derived). Skin conditioner and mild preservative approved by Nordic Ecolabel and AllergyCertified.

Sodium Hyaluronate
Natural origin (plant-derived). Has tightening effect. The skin needs an optimum share of water to maintain its softness and suppleness. Hyaluronic acid is a special mucopolysaccharide occurring naturally throughout the human body. Effective humectant which is capable of binding water in the intercellular structure of the skin. Its excellent hydrating properties result in increased smoothness, softening and decreased wrinkles.

Xanthan Gum
Natural origin (plant-derived). Xanthan gum is a polysaccharide produced by the bacteria Xanthomonas campestris. The product obtained by dehydration of Xanthan gum. Styling function.

Carbomer
Synthetic origin.

Parfum
Natural origin (plant-derived). Essential oils from Santalum Spicata Wood Oil 0,1% (sandel wood), Cedrus Atlantica Bark Oil 0,05% (cedar wood), Cammiphora Myrrha Oil (myrrh), Pogostemom Cablin Leaf Oil 0,05% (patchouli).

Citric Acid
Natural origin (plant-derived). Helps to adjust the pH balance. It is produced by a fungus and occurs naturally in citrus fruits.

Sodium Citrate
Natural origin (plant-derived). Helps to adjust the pH balance. It is produced by a fungus and occurs naturally in citrus fruits.

Potassium Sorbate
Synthetic origin. Occurs naturally in rowan berry seeds (mountain ash, Sorbus aucuparia). Mild preservative approved by NordicEcolabel and AllergyCertified.

AWARDS

winner 2018 costume's beauty favorites category neutral lips
2018 Costume's beauty favorites category neutral lips
winner 2018 anne-sophie skjødt villumsen kv’s inspiration’s award
2018 Anne-Sophie Skjødt Villumsen KV’s inspiration’s award
winner 2017 best skin friendly product for professionals
2017 AllergyAward, Best skin friendly product for professional for No.01 Pure Shampoo 
winner 2016 best skin friendly product for men
2016 AllergyAward, Best skin friendly product for men for No.06 Pure Styling Paste
winner 2015 hairdresser of the year anne-sophie skjødt villumsen
2015 Danish Beauty Award - Hairdresser of the Year, Anne-Sophie Skjødt Villumsen, founder of Zenz Organic
winner 2014 scandinavian green cosmetics award green producer
2014 Green Producer of the Year, Scandinavian Green Cosmetics Award
winner 2014 scandinavian green cosmetics award green hairdresser
2014 Green Hairdresser of the Year, Scandinavian Green Cosmetics Award
winner 2011 danish beauty awards - product of the year
2011 Danish Beauty Award - Product of the Year for No.06 Pure Styling Paste
winner 2009 frederiksberg municipality climate award
2009 Frederiksberg Municipality Climate Award
winner 2008 ethics award anne-sophie skjødt villumsen danish beauty & cosmetics award
2008 Danish Beauty & Cosmetics Award, Ethics Award 2008 for development of ZenzTherapy 
winner 2007 danish confederation of trade unions. award to zenz trade union representative
2007 Danish Confederation of Trade Unions. Award to ZENZ Trade Union representative
winner 2006 first certified green hairdresser in the world
2006 First Certified Hairdresser in the World
winner 2005 copenhagen environmental prize
2005 Copenhagen Environment Prize

Nominations

nominee 2018 costume's beauty favorites category hair care
2018 Costume's beauty favorites - Category Hair care for No.03 Pure Treatment
nominee 2018 custome's beauty favorites category hair styling
2018 Costume's beauty favorites - Category hair styling for No.15 Sweet Orange Salt Water Spray
nominee 2018 hair styling product of the year - retail
2018 Hair styling product of the year - Retail
nominee 2018 goodiebox award
2018 Danish Beauty Award - Goodiebox Award for No.03 Pure Treatment
nominee 2018 best skin friendly product for men
2018 AllergyAward, Best skin friendly product for men for No.09 Pure Wax
nominee 2018 best skin friendly product for institutions - professionals
2018 AllergyAward, Best skin friendly product for institutions/ professionals for No.03 Pure Treatment
nominee 2017 best skin friendly product for men

2017 AllergyAward, Best skin friendly product for men for No.02 Pure Conditioner
nominee 2017 best skin friendly product for men

2017 AllergyAward, Best skin friendly product for children for No.02 Pure Conditioner
nomineee 2016 care & protect award
2016 Danish Beauty Award - Care & Product Award of the Year for No.03 Pure Treatment
nominee 2016 best skin friendly product chosen by the consumers
2016 AllergyAward, Best skin friendly product chosen by the consumers for No.01 Pure Shampoo
nominee 2016 green award
2016 Green Award, Best skin friendly product for children
nominee 2015 best skin friendly product for institutions and prfessionals
2015 AllergyAward, Best skin friendly product for institutions/ professionals for No.97 Pure Oil Treatment
nominee 2015 best skin friendly product for institutions and prfessionals
2015 AllergyAward, Best skin friendly product chosen by the consumers for No.97 Pure Oil Treatment
nominee 2012 salon of the year zenz - grønnegade
2012 Danish Beauty Award - Salon of the Year, Zenz Grønnegade
nominee 2011 entrepreneur of the year - category cleantech
2011 Entrepreneur of the year - category Cleantech

Why Deep Wood Antiage Face Cream? 

  • Nordic Ecolabel the Swan
  • 99% natural ingredients / Vegan ingredients / pH 5-6
  • Warm and relaxing scent of wood and herbs
  • Hydrates and moisturises the skin
  • Powerful anti-ageing ingredients: Matrixyl®3000 and Sodium Hyalronate
  • Professional skincare that cares about your health and environment or bath
  • Made in Denmark

 

Ecolabelled anti-ageing face cream with hydrating and moisturising ingredients, organic cold-pressed avocado oil and essential oils. Based on anti-ageing ingredients which are proven to be highly effective at reducing wrinkles. The dual peptide Matrixyl®3000 and the powerful skin hydrator Sodium Hyaluronate helps to restructure, repair, maintain and restore the skin’s youthful appearance. The skin is instantly hydrated and kept moist and supple. Skin tone and elasticity are improved and skin becomes smoother and softer with reduced wrinkles and a fuller appearance.

With organic essential oils giving a warm and relaxing scent of wood and herbs.

Care and Use

Use:
Apply a small amount morning and evening, to a clean face and neck. Perfect as base before using foundation. Can also be blended with Zenz Mineral Powder Foundation to obtain a matt and moisturizing liquid foundation. Suitable as day or night cream for all who want to reduce the signs of ageing skin. 

Ingredients

Aqua, Caprylic/Capric Triglyceride, Butyrospermum Parkii Butter, Persea Gratissima Oil* (4%), Glyceryl Stearate, Glycerin* (2,9%), Polyglyceryl-6 Palmitate/Succinate, Isoamyl Cocoate, Saccharide Isomerate,

Butylene Glycol, Polysorbate-20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Cetearyl Alcohol, Sodium PCA, Sodium Levulinate, Sodium Hyaluronate, Xanthan Gum, Carbomer, Santalum Spicata Wood (Sandal wood) Oil* (0,1%), Cedrus Atlantica Bark Oil* (0,05%), Cammiphora Myrrha Oil, Pogostemon Cablin Leaf Oil* (0,05%), Parfum, Citric Acid, Sodium Citrate, Potassium Sorbate.

*Organic origin. Certified according to EC 834/2007.

99% natural ingredients. Vegan ingredients.

Additional Information of Ingredients

Aqua
Natural origin. Water. Solvent.

Caprylic/Capric Triglyceride
Natural origin (plant-derived). A stable oil that is produced from vegetable oils.

Butyrospermum Parkii Butter
Natural origin (plant-derived). Derived from the nut of the shea tree. Has for centuries been used to treat both skin and hair. Cold-pressed, refined and low odour vegetable fat, rich in unsaturated fatty acids. Natural content of vitamin E, which is particularly bene cial as moisturiser preserving the skin’s elasticity and preventing premature skin ageing. Good after feel on skin. Anti-ageing and anti-inflammatory properties.

Persea-Gratissima Oil (4%)
Natural origin (plant-derived). Derived from organic avocado. Contains vitamins A, B1, B2, D and E. Good for dry, dehydrated and mature skin. Excellent moisturising and nourishing properties and effective on problem skin. Suitable for scalp. Makes hair and skin soft and more elastic.

Glyceryl Stearate
Natural origin (plant-derived). Gives consistency to the product.

Glyceryl Stearate, Polyglyceryl-6 Palmitate/Succinate, Cetearyl Alcohol
Effective emulsifying wax with stabilizing and thickening properties to provide consistency in the product. Has excellent sensory benefits.

Glycerin (2,9%)
Natural origin (plant-derived). Vegetable ingredient derived from organic fats and oils. Moisturises, softens and preserves the skin and hair’s natural moisture balance. Improves skin and hair elasticity. Provides shiny and healthy hair.

Glycerin, Aqua, Butylene Glycol, Carbomer, Polysorbate-20, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7
Have a proven anti-ageing effect.

Polyglyceryl-6 Palmitate/Succinate
Natural origin (plant-derived). Emulsifier.

Isoamyl Cocoate
Natural origin (plant-derived). Vegetable oil which is easily distributed on the skin and rapidly absorbed without leaving a waxy film. It imparts a light non-oily skin feel in cosmetic emulsions.

Saccharide Isomerate
Natural origin (plant-derived). Derived from sugar.

Saccharide Isomerate, Aqua, Citric Acid, Sodium Citrate (Pentavitin)
An incredibly effective moisturiser and hydrator. Acts in the sense that it binds to the free amino groups of lysine within keratin in epidermis stratum corneum. Good for dry and normal skin. Adds softness and suppleness to the skin, thereby postponing skin ageing.

Polysorbate-20
Synthetic and natural origin (plant-derived). Emulsifier.

Palmitoyl Tripeptide-1
Synthetic origin.

Palmitoyl Tetrapeptide-7
Synthetic origin.

Cetearyl Alcohol
Natural origin (plant-derived). Vegetable texturiser derived from palm or coconut oil.

Sodium PCA
Natural origin (plant-derived). Moisturiser. Unique to preserve and maintain skin moisture, elasticity and exibility which are important parameters to postpone ageing of the skin.

Sodium Levulinate
Natural origin (plant-derived). Skin conditioner and mild preservative approved by Nordic Ecolabel and AllergyCertified.

Sodium Hyaluronate
Natural origin (plant-derived). Has tightening effect. The skin needs an optimum share of water to maintain its softness and suppleness. Hyaluronic acid is a special mucopolysaccharide occurring naturally throughout the human body. Effective humectant which is capable of binding water in the intercellular structure of the skin. Its excellent hydrating properties result in increased smoothness, softening and decreased wrinkles.

Xanthan Gum
Natural origin (plant-derived). Xanthan gum is a polysaccharide produced by the bacteria Xanthomonas campestris. The product obtained by dehydration of Xanthan gum. Styling function.

Carbomer
Synthetic origin.

Parfum
Natural origin (plant-derived). Essential oils from Santalum Spicata Wood Oil 0,1% (sandel wood), Cedrus Atlantica Bark Oil 0,05% (cedar wood), Cammiphora Myrrha Oil (myrrh), Pogostemom Cablin Leaf Oil 0,05% (patchouli).

Citric Acid
Natural origin (plant-derived). Helps to adjust the pH balance. It is produced by a fungus and occurs naturally in citrus fruits.

Sodium Citrate
Natural origin (plant-derived). Helps to adjust the pH balance. It is produced by a fungus and occurs naturally in citrus fruits.

Potassium Sorbate
Synthetic origin. Occurs naturally in rowan berry seeds (mountain ash, Sorbus aucuparia). Mild preservative approved by NordicEcolabel and AllergyCertified.

Awards & Nominations

AWARDS

winner 2018 costume's beauty favorites category neutral lips
2018 Costume's beauty favorites category neutral lips
winner 2018 anne-sophie skjødt villumsen kv’s inspiration’s award
2018 Anne-Sophie Skjødt Villumsen KV’s inspiration’s award
winner 2017 best skin friendly product for professionals
2017 AllergyAward, Best skin friendly product for professional for No.01 Pure Shampoo 
winner 2016 best skin friendly product for men
2016 AllergyAward, Best skin friendly product for men for No.06 Pure Styling Paste
winner 2015 hairdresser of the year anne-sophie skjødt villumsen
2015 Danish Beauty Award - Hairdresser of the Year, Anne-Sophie Skjødt Villumsen, founder of Zenz Organic
winner 2014 scandinavian green cosmetics award green producer
2014 Green Producer of the Year, Scandinavian Green Cosmetics Award
winner 2014 scandinavian green cosmetics award green hairdresser
2014 Green Hairdresser of the Year, Scandinavian Green Cosmetics Award
winner 2011 danish beauty awards - product of the year
2011 Danish Beauty Award - Product of the Year for No.06 Pure Styling Paste
winner 2009 frederiksberg municipality climate award
2009 Frederiksberg Municipality Climate Award
winner 2008 ethics award anne-sophie skjødt villumsen danish beauty & cosmetics award
2008 Danish Beauty & Cosmetics Award, Ethics Award 2008 for development of ZenzTherapy 
winner 2007 danish confederation of trade unions. award to zenz trade union representative
2007 Danish Confederation of Trade Unions. Award to ZENZ Trade Union representative
winner 2006 first certified green hairdresser in the world
2006 First Certified Hairdresser in the World
winner 2005 copenhagen environmental prize
2005 Copenhagen Environment Prize

Nominations

nominee 2018 costume's beauty favorites category hair care
2018 Costume's beauty favorites - Category Hair care for No.03 Pure Treatment
nominee 2018 custome's beauty favorites category hair styling
2018 Costume's beauty favorites - Category hair styling for No.15 Sweet Orange Salt Water Spray
nominee 2018 hair styling product of the year - retail
2018 Hair styling product of the year - Retail
nominee 2018 goodiebox award
2018 Danish Beauty Award - Goodiebox Award for No.03 Pure Treatment
nominee 2018 best skin friendly product for men
2018 AllergyAward, Best skin friendly product for men for No.09 Pure Wax
nominee 2018 best skin friendly product for institutions - professionals
2018 AllergyAward, Best skin friendly product for institutions/ professionals for No.03 Pure Treatment
nominee 2017 best skin friendly product for men

2017 AllergyAward, Best skin friendly product for men for No.02 Pure Conditioner
nominee 2017 best skin friendly product for men

2017 AllergyAward, Best skin friendly product for children for No.02 Pure Conditioner
nomineee 2016 care & protect award
2016 Danish Beauty Award - Care & Product Award of the Year for No.03 Pure Treatment
nominee 2016 best skin friendly product chosen by the consumers
2016 AllergyAward, Best skin friendly product chosen by the consumers for No.01 Pure Shampoo
nominee 2016 green award
2016 Green Award, Best skin friendly product for children
nominee 2015 best skin friendly product for institutions and prfessionals
2015 AllergyAward, Best skin friendly product for institutions/ professionals for No.97 Pure Oil Treatment
nominee 2015 best skin friendly product for institutions and prfessionals
2015 AllergyAward, Best skin friendly product chosen by the consumers for No.97 Pure Oil Treatment
nominee 2012 salon of the year zenz - grønnegade
2012 Danish Beauty Award - Salon of the Year, Zenz Grønnegade
nominee 2011 entrepreneur of the year - category cleantech
2011 Entrepreneur of the year - category Cleantech

$490.00
+

Delivery/Shipping Policy

DOMESTIC DELIVERY POLICY

Delivery processing time

All orders are processed within 1-2 business days. Orders are not shipped or on weekends or holidays.

If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.

Delivery rates & delivery estimates

We offer FREE Domestic Delivery.

Delivery method

We offer all Domestic Delivery through Hong Kong Post / S.F. Express.

Delivery delays can occasionally occur.

Delivery Availability

Domestic delivery services are available only within boundaries of Hong Kong SAR, including industrial and commercial areas, residential areas, outlying islands and rural areas.

Delivery services are not applicable for Government units and frontier closed areas.

Delivery confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment speed

It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. 

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Shipping rates & delivery estimates

We offer FREE Worldwide Delivery for orders above $500HKD.

Shipment method

We offer all International Shipping through Fedex.

Delivery delays can occasionally occur.

Delivery Speed

It may take 4 to 5 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. Mail items will be treated as priority mail in the destinations, speeding up mail processing.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

zenzhk.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Damages

zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

SALES ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

CS Lifestyle Limited
Flat C, 16/F, Ho Lee Commercial Building
38-44 D'Aguilar Street, Central, Hong Kong

SHIPPING

To return your product, you should mail your product to:

CS Lifestyle Limited
Flat C, 16/F, Ho Lee Commercial Building
38-44 D'Aguilar Street, Central, Hong Kong

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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