Pure Travel and Trial Set for Normal or Sensitive Hair
The products are suitable for delicate hair and sensitive scalp. The Pure line is ecolabelled and AllergyCertifed. Contains no synthetic perfume or essential oil.
Without scent, and therefore ideal for the whole family, pregnant women, children and scent-sensitive people. It has a skin-friendly pH and can also be used for the body as well as intimate care.
 |
 |
 |
 |
 |
- Why Pure Shampoo and Conditioner?
- How to Use?
- Ingredients
- Additional Ingredients Information
- Delivery/Shipping Policy
- Refund Policy
No.01 Pure Shampoo for Normal or Sensitive Hair
- 'Ecolabelled shampoo for daily use with organic cold-pressed avocado oil and organic aloe vera.
- 'Zero fragrance or essential oils and suitable for the whole family, pregnant women, children and people with perfume allergy.
- 'Strengthens hair and scalp. Hair becomes healthy, vibrant, shiny and easy to style.
- 'Professional haircare, taking care of environment and health.
No.02 Pure Conditioner for Normal or Sensitive Hair
- Ecolabelled conditioner for daily use with organic cold-pressed avocado oil and organic aloe vera.
- Zero fragrance or essential oils and suitable for the whole family, pregnant women, children and people with perfume allergy.
- Strengthens hair and scalp. Hair becomes healthy, vibrant, shiny and easy to style.
- Professional haircare, taking care of environment and health.
No.01 Pure Shampoo for Normal or Sensitive Hair
Care:
Gives strength and vitality to all kind of hair - natural as well as chemically treated hair. Suitable for delicate hair and sensitive scalp.
Use:
Apply a small amount of shampoo into wet hair and massage into a soft foam. Rinse thoroughly. If necessary, use Pure Conditioner No. 02. Be aware that this is a shampoo with natural ingredients, which can cause minor subtle differences in colour and fragrance.
No.02 Pure Conditioner for Normal or Sensitive Hair
Care:
Gives strength and vitality to all kind of hair - natural as well as chemically treated hair. Coating each strand of hair with a protective, invisible film to maintain the intensity of coloured hair. Suitable for delicate hair and sensitive scalp.
Use:
Apply after shampooing. Distribute the conditioner into wet hair and wait approx. 2 minutes before rinsing thoroughly. For very damaged hair wait longer and combine with Pure Treatment No. 03.
No.01 Pure Shampoo for Normal or Sensitive Hair
Ingredients:
Aqua, sodium coco-sulphate, aloe barbadensis leaf extract* (2.4%), glycerin* (1.96%), cocamidopropyl betaine, PEG-4 rapeseedamide, persea gratissima oil*, (0.5%), sodium cocoamphoacetate, behenoyl PG-trimonium chloride, hexylene glycol, guar hydroxypropyltrimonium chloride, sodium chloride, citric acid, phenoxyethanol, benzoic acid, dehydroacetic acid.
* Organic origin. Certified organic according to EC 834/2007. 99.4% of the total ingredients are of natural origin. Nordic Eco-label.
No.02 Pure Conditioner for Normal or Sensitive Hair
Ingredients:Aqua, aloe barbadensis leaf extract* (2.4%), glycerin* (2.9%), cetearyl alcohol, persea gratissima oil*, (0.4%), behenamidopropyl dimethylamine, lactic acid, phenoxyethanol, benzoic acid, dehydroacetic acid.
* Organic origin. Certified organic according to EC 834/2007. 99.4% of the total ingredients are of natural origin.Nordic Eco-label.
Aqua
Natural origin. Water. Solvent.
Sodium Coco-Sulfate
Natural origin (plant and mineral-derived). Effective vegetable cleansing agent derived from palm or coconut oil. Degradable in nature.
Aloe Barbadensis Leaf Extract* (2,4%)
Natural origin (plant-derived). Derived from the leaves of organic aloe plants. Excellent skin and hair nourishing properties. Helps rebuild skin and hair, increases blood flow, retains skin moisture and regulates the acid balance. Aloe Vera gel contains 75 well-known and important vitamins and minerals for the body. Most important vitamins: antioxidants, vitamin A (Beta-carotene), B12, C and E. Minerals: magnesium, manganese, zinc, copper, chrome, calcium, sodium, potassium and iron. Aloe vera has a cooling effect. Soothes both redness and itching. Relieves pain. Therefore, it has good effect on scalp.
Glycerin* (1,96%)
Natural origin (plant-derived). Vegetable ingredient derived from organic fats and oils. Moisturises, softens and preserves the skin and hair’s natural moisture balance. Improves skin and hair elasticity. Provides shiny and healthy hair.
Cocamidopropyl Betaine
Synthetic and natural origin (plant-derived). Mild soap substance derived from coconut oil and modified with synthetic components. Good foaming ability and excellent thickening properties. Degradable in nature.
PEG-4 Rapeseedamide
Synthetic and natural origin (plant-derived). Mild soap substance with refattening properties that help leave your hair and skin moisturised. Derived from rapeseed oil and degradable in nature and modified with synthetic components. Good foam effect.
Persea Gratissima Oil* (0,5%)
Natural origin (plant-derived). Derived from organic avocado. Contains vitamins A, B1, B2, D and E. Good for dry, dehydrated and mature skin. Excellent moisturising and nourishing properties and effective on problem skin. Suitable for scalp. Makes hair and skin soft and more elastic.
Sodium Cocoamphoacetate
Synthetic and natural origin (plant-derived). Mild soap substance derived from coconut oil and degradable in nature and modified with synthetic components. Gives good foam and washing performance when mixed with Sodium Coco- Sulfate and Cocamidopropyl Betaine.
Behenoyl PG-Trimonium Chloride
Synthetic and natural origin (plant-derived). Emollient ingredient which makes the hair easy to comb, adds shine and makes a damaged and dull hair look healthy and shiny.
Hexylene Glycol
Synthetic origin. Emollient ingredient which makes the hair easy to comb, adds shine and makes a damaged and dull hair look healthy and shiny.
Guar Hydroxypropyltrimonium Chloride
Synthetic and natural origin (plant-derived). Gives a conditioning effect to the shampoo and provides soft hair.
Sodium Chloride
Natural origin (mineral-derived). The most common salt. Occurs naturally and is found in sea water and underground salt deposits. Thickening agent.
Citric Acid
Natural origin (plant-derived). Helps to adjust the pH balance. Produced by a fungus and occurs naturally in citrus fruits.
Phenoxyethanol
Synthetic origin. Mild preservative approved by NordicEcolabel and AllergyCertified.
Benzoic Acid
Synthetic origin. Can be found in some plants. Mild preservative approved by NordicEcolabel and AllergyCertified.
Dehydroacetic Acid
Synthetic origin. Mild preservative approved by NordicEcolabel and AllergyCertified.
No.02 Pure Conditioner for Normal or Sensitive Hair
Aqua
Natural origin. Water. Solvent.
Cetearyl Alcohol
Natural origin (plant-derived). Vegetable texturiser derived from palm or coconut oil.
Glycerin* (2,9%)
Natural origin (plant-derived). Vegetable ingredient derived from organic fats and oils. Moisturises, softens and preserves the skin and hair’s natural moisture balance. Improves skin and hair elasticity. Provides shiny and healthy hair.
Aloe Barbadensis Leaf Extract* (2,4%)
Natural origin (plant-derived). Derived from the leaves of organic aloe plants. Excellent skin and hair nourishing properties. Helps rebuild skin and hair, increases blood flow, retains skin moisture and regulates the acid balance. Aloe Vera gel contains 75 well-known and important vitamins and minerals for the body. Most important vitamins: antioxidants, vitamin A (Beta-carotene), B12, C and E. Minerals: magnesium, manganese, zinc, copper, chrome, calcium, sodium, potassium and iron. Aloe vera has a cooling effect. Soothes both redness and itching. Relieves pain. Therefore, it has good effect on scalp.
Behenamidopropyl Dimethylamine
Synthetic and natural origin (plant-derived). Emollient ingredient which makes the hair easy to comb, adds shine and makes a damaged and dull hair look healthy and shiny. Colour sealing properties.
Persea Gratissima Oil* (0,4%)
Natural origin (plant-derived). Derived from organic avocado. Contains vitamins A, B1, B2, D and E. Good for dry, dehydrated and mature skin. Excellent moisturising and nourishing properties and effective on problem skin. Suitable for scalp. Makes hair and skin soft and more elastic.
Lactic Acid
Natural origin (plant-derived). pH regulator.
Phenoxyethanol
Synthetic origin. Mild preservative approved by NordicEcolabel and AllergyCertified.
Benzoic Acid
Synthetic origin. Can be found in some plants. Mild preservative approved by Nordic Ecolabel and AllergyCertified.
Dehydroacetic Acid
Synthetic origin. Mild preservative approved by NordicEcolabel and AllergyCertified.
DOMESTIC DELIVERY POLICY
Delivery processing time
All orders are processed within 1-2 business days. Orders are not shipped or on weekends or holidays.
If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery rates & delivery estimates
We offer FREE Domestic Delivery.
Delivery method
We offer all Domestic Delivery through Hong Kong Post / S.F. Express.
Delivery delays can occasionally occur.
Delivery Availability
Domestic delivery services are available only within boundaries of Hong Kong SAR, including industrial and commercial areas, residential areas, outlying islands and rural areas.
Delivery services are not applicable for Government units and frontier closed areas.
Delivery confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment speed
It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage.
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Shipping rates & delivery estimates
We offer FREE Worldwide Delivery for orders above $2000HKD.
Shipment method
We offer all International Shipping through Fedex.
Delivery delays can occasionally occur.
Delivery Speed
It may take 4 to 5 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. Mail items will be treated as priority mail in the destinations, speeding up mail processing.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
zenzhk.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
RETURNS
This site is owned and mainly operated by Clavis International Trading Limited. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALES ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
SHIPPING
To return your product, you should mail your product to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Why Pure Shampoo and Conditioner?
No.01 Pure Shampoo for Normal or Sensitive Hair
- 'Ecolabelled shampoo for daily use with organic cold-pressed avocado oil and organic aloe vera.
- 'Zero fragrance or essential oils and suitable for the whole family, pregnant women, children and people with perfume allergy.
- 'Strengthens hair and scalp. Hair becomes healthy, vibrant, shiny and easy to style.
- 'Professional haircare, taking care of environment and health.
No.02 Pure Conditioner for Normal or Sensitive Hair
- Ecolabelled conditioner for daily use with organic cold-pressed avocado oil and organic aloe vera.
- Zero fragrance or essential oils and suitable for the whole family, pregnant women, children and people with perfume allergy.
- Strengthens hair and scalp. Hair becomes healthy, vibrant, shiny and easy to style.
- Professional haircare, taking care of environment and health.
How to Use?
No.01 Pure Shampoo for Normal or Sensitive Hair
Care:
Gives strength and vitality to all kind of hair - natural as well as chemically treated hair. Suitable for delicate hair and sensitive scalp.
Use:
Apply a small amount of shampoo into wet hair and massage into a soft foam. Rinse thoroughly. If necessary, use Pure Conditioner No. 02. Be aware that this is a shampoo with natural ingredients, which can cause minor subtle differences in colour and fragrance.
No.02 Pure Conditioner for Normal or Sensitive Hair
Care:
Gives strength and vitality to all kind of hair - natural as well as chemically treated hair. Coating each strand of hair with a protective, invisible film to maintain the intensity of coloured hair. Suitable for delicate hair and sensitive scalp.
Use:
Apply after shampooing. Distribute the conditioner into wet hair and wait approx. 2 minutes before rinsing thoroughly. For very damaged hair wait longer and combine with Pure Treatment No. 03.
Ingredients
No.01 Pure Shampoo for Normal or Sensitive Hair
Ingredients:
Aqua, sodium coco-sulphate, aloe barbadensis leaf extract* (2.4%), glycerin* (1.96%), cocamidopropyl betaine, PEG-4 rapeseedamide, persea gratissima oil*, (0.5%), sodium cocoamphoacetate, behenoyl PG-trimonium chloride, hexylene glycol, guar hydroxypropyltrimonium chloride, sodium chloride, citric acid, phenoxyethanol, benzoic acid, dehydroacetic acid.
* Organic origin. Certified organic according to EC 834/2007. 99.4% of the total ingredients are of natural origin. Nordic Eco-label.
No.02 Pure Conditioner for Normal or Sensitive Hair
Ingredients:Aqua, aloe barbadensis leaf extract* (2.4%), glycerin* (2.9%), cetearyl alcohol, persea gratissima oil*, (0.4%), behenamidopropyl dimethylamine, lactic acid, phenoxyethanol, benzoic acid, dehydroacetic acid.
* Organic origin. Certified organic according to EC 834/2007. 99.4% of the total ingredients are of natural origin.Nordic Eco-label.
Additional Ingredients Information
Aqua
Natural origin. Water. Solvent.
Sodium Coco-Sulfate
Natural origin (plant and mineral-derived). Effective vegetable cleansing agent derived from palm or coconut oil. Degradable in nature.
Aloe Barbadensis Leaf Extract* (2,4%)
Natural origin (plant-derived). Derived from the leaves of organic aloe plants. Excellent skin and hair nourishing properties. Helps rebuild skin and hair, increases blood flow, retains skin moisture and regulates the acid balance. Aloe Vera gel contains 75 well-known and important vitamins and minerals for the body. Most important vitamins: antioxidants, vitamin A (Beta-carotene), B12, C and E. Minerals: magnesium, manganese, zinc, copper, chrome, calcium, sodium, potassium and iron. Aloe vera has a cooling effect. Soothes both redness and itching. Relieves pain. Therefore, it has good effect on scalp.
Glycerin* (1,96%)
Natural origin (plant-derived). Vegetable ingredient derived from organic fats and oils. Moisturises, softens and preserves the skin and hair’s natural moisture balance. Improves skin and hair elasticity. Provides shiny and healthy hair.
Cocamidopropyl Betaine
Synthetic and natural origin (plant-derived). Mild soap substance derived from coconut oil and modified with synthetic components. Good foaming ability and excellent thickening properties. Degradable in nature.
PEG-4 Rapeseedamide
Synthetic and natural origin (plant-derived). Mild soap substance with refattening properties that help leave your hair and skin moisturised. Derived from rapeseed oil and degradable in nature and modified with synthetic components. Good foam effect.
Persea Gratissima Oil* (0,5%)
Natural origin (plant-derived). Derived from organic avocado. Contains vitamins A, B1, B2, D and E. Good for dry, dehydrated and mature skin. Excellent moisturising and nourishing properties and effective on problem skin. Suitable for scalp. Makes hair and skin soft and more elastic.
Sodium Cocoamphoacetate
Synthetic and natural origin (plant-derived). Mild soap substance derived from coconut oil and degradable in nature and modified with synthetic components. Gives good foam and washing performance when mixed with Sodium Coco- Sulfate and Cocamidopropyl Betaine.
Behenoyl PG-Trimonium Chloride
Synthetic and natural origin (plant-derived). Emollient ingredient which makes the hair easy to comb, adds shine and makes a damaged and dull hair look healthy and shiny.
Hexylene Glycol
Synthetic origin. Emollient ingredient which makes the hair easy to comb, adds shine and makes a damaged and dull hair look healthy and shiny.
Guar Hydroxypropyltrimonium Chloride
Synthetic and natural origin (plant-derived). Gives a conditioning effect to the shampoo and provides soft hair.
Sodium Chloride
Natural origin (mineral-derived). The most common salt. Occurs naturally and is found in sea water and underground salt deposits. Thickening agent.
Citric Acid
Natural origin (plant-derived). Helps to adjust the pH balance. Produced by a fungus and occurs naturally in citrus fruits.
Phenoxyethanol
Synthetic origin. Mild preservative approved by NordicEcolabel and AllergyCertified.
Benzoic Acid
Synthetic origin. Can be found in some plants. Mild preservative approved by NordicEcolabel and AllergyCertified.
Dehydroacetic Acid
Synthetic origin. Mild preservative approved by NordicEcolabel and AllergyCertified.
No.02 Pure Conditioner for Normal or Sensitive Hair
Aqua
Natural origin. Water. Solvent.
Cetearyl Alcohol
Natural origin (plant-derived). Vegetable texturiser derived from palm or coconut oil.
Glycerin* (2,9%)
Natural origin (plant-derived). Vegetable ingredient derived from organic fats and oils. Moisturises, softens and preserves the skin and hair’s natural moisture balance. Improves skin and hair elasticity. Provides shiny and healthy hair.
Aloe Barbadensis Leaf Extract* (2,4%)
Natural origin (plant-derived). Derived from the leaves of organic aloe plants. Excellent skin and hair nourishing properties. Helps rebuild skin and hair, increases blood flow, retains skin moisture and regulates the acid balance. Aloe Vera gel contains 75 well-known and important vitamins and minerals for the body. Most important vitamins: antioxidants, vitamin A (Beta-carotene), B12, C and E. Minerals: magnesium, manganese, zinc, copper, chrome, calcium, sodium, potassium and iron. Aloe vera has a cooling effect. Soothes both redness and itching. Relieves pain. Therefore, it has good effect on scalp.
Behenamidopropyl Dimethylamine
Synthetic and natural origin (plant-derived). Emollient ingredient which makes the hair easy to comb, adds shine and makes a damaged and dull hair look healthy and shiny. Colour sealing properties.
Persea Gratissima Oil* (0,4%)
Natural origin (plant-derived). Derived from organic avocado. Contains vitamins A, B1, B2, D and E. Good for dry, dehydrated and mature skin. Excellent moisturising and nourishing properties and effective on problem skin. Suitable for scalp. Makes hair and skin soft and more elastic.
Lactic Acid
Natural origin (plant-derived). pH regulator.
Phenoxyethanol
Synthetic origin. Mild preservative approved by NordicEcolabel and AllergyCertified.
Benzoic Acid
Synthetic origin. Can be found in some plants. Mild preservative approved by Nordic Ecolabel and AllergyCertified.
Dehydroacetic Acid
Synthetic origin. Mild preservative approved by NordicEcolabel and AllergyCertified.
Delivery/Shipping Policy
DOMESTIC DELIVERY POLICY
Delivery processing time
All orders are processed within 1-2 business days. Orders are not shipped or on weekends or holidays.
If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery rates & delivery estimates
We offer FREE Domestic Delivery.
Delivery method
We offer all Domestic Delivery through Hong Kong Post / S.F. Express.
Delivery delays can occasionally occur.
Delivery Availability
Domestic delivery services are available only within boundaries of Hong Kong SAR, including industrial and commercial areas, residential areas, outlying islands and rural areas.
Delivery services are not applicable for Government units and frontier closed areas.
Delivery confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment speed
It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage.
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Shipping rates & delivery estimates
We offer FREE Worldwide Delivery for orders above $2000HKD.
Shipment method
We offer all International Shipping through Fedex.
Delivery delays can occasionally occur.
Delivery Speed
It may take 4 to 5 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. Mail items will be treated as priority mail in the destinations, speeding up mail processing.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
zenzhk.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Refund Policy
RETURNS
This site is owned and mainly operated by Clavis International Trading Limited. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALES ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
SHIPPING
To return your product, you should mail your product to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery/Shipping Policy
DOMESTIC DELIVERY POLICY
Delivery processing time
All orders are processed within 1-2 business days. Orders are not shipped or on weekends or holidays.
If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery rates & delivery estimates
We offer FREE Domestic Delivery.
Delivery method
We offer all Domestic Delivery through Hong Kong Post / S.F. Express.
Delivery delays can occasionally occur.
Delivery Availability
Domestic delivery services are available only within boundaries of Hong Kong SAR, including industrial and commercial areas, residential areas, outlying islands and rural areas.
Delivery services are not applicable for Government units and frontier closed areas.
Delivery confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment speed
It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage.
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Shipping rates & delivery estimates
We offer FREE Worldwide Delivery for orders above $2000HKD.
Shipment method
We offer all International Shipping through Fedex.
Delivery delays can occasionally occur.
Delivery Speed
It may take 4 to 5 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. Mail items will be treated as priority mail in the destinations, speeding up mail processing.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
zenzhk.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Damages
zenzhk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Refund Policy
RETURNS
This site is owned and mainly operated by Clavis International Trading Limited. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALES ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
SHIPPING
To return your product, you should mail your product to:
Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, HK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.